Before I start complaining, I want to say that generally, Mediacom's service is good...if pricey. But as much as I watch TV and use my computer, their cable and internet service is great.
Customer Service is an entirely different matter. Every time I need assistance I absolutely dread it. I know I'll have to go through a lengthy instruction tutorial to end up where I want to be. Then I'll be put on hold. I've NEVER not been put on hold. The longest was for 40 minutes. But at least it's good when you get put on hold instead of just getting a busy signal and having to call back over and over and over again.
My channel 301 - main HBO - has been out for three weeks. Do you have any idea what I'm missing? Sometimes I can catch the shows rerun on the other HBO channels, but sometimes not. It would take me five thousand words to describe what I've gone through the last three weeks trying to get this straightened out and I'm sure nobody wants that. So just let it be said that I have talked to two different supervisors, about six different worker bees (and I must mention that I get different instructions, suggestions and excuses depending on who I'm talking to), been on hold for probably a total of ten hours, arranged to be home for a serviceman - who never arrived, was promised callbacks twice (never received), been told that 1/they are aware of the problem; 2/the are not aware of any problem; 3/the problem is area-wide; 4/the problem is with my box; 5/I do have to be home for them to fix it; 6/it's not necessary for me to be home for them to fix it; and I've heard “I'm sorry” said in about fifty different ways - BUT I still don't have channel 301!!!
And I pay $116.00 a month of this kind of service.
Bah.
-frolix